Contact our sales team
Take your business to the next level with advanced AI powered transcription and analytics features fully integrated with your communications!
Customer Sentiment – Agent Effectiveness – Content Analysis – Call Analysis – Suggested Follow Up Actions
Mobile Apps - Included
World class mobile apps for Android, iOS, and Web are included with your 3CX system.
Dial on the Go
Make and receive calls with your office number and extension from anywhere – strictly business.
Never Miss a Call
Take calls and help customers from anywhere. Never leave them waiting. Stay responsive anywhere.
Connect Anywhere
3CX is built for mobility. Our iOS, Web, and Android apps keep your team connected and productive.
Android, iOS & Web Apps to Connect Teams Everywhere
Feature Detail
User-friendly Web Client / Desktop Apps
- Work from anywhere - multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer messages from live chat, WhatsApp and SMS from one interface
- Video conferencing at the click of a button
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
- View the status of your colleagues
Call Flow Designer- We Can Do This For YOU
- Call routing based on customer authentication
- Automatic outbound dialler
- Callback scheduler
- Credit Card Authentication
- Phone Orders
- Surveys
- Automated Text to Speech & Speech to Text in 120 languages
- Advanced custom for you – reach out to us
Next Level Customer Communications
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers
- WhatsApp Integration
Send & Receive Business SMS / MMS
- Send text / multimedia to your customers
- Route text messages to multiple agents so no message goes unanswered
- Keep personal mobile numbers private
Integrated Video Conferencing
- Free for up to 250 participants
- Initiate with a single click
- Video conference dial-in
- Create as a conference or a webinar
- Remote control
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
Know every caller before answering to quickly resolve issues.
Stay one step ahead— know exactly who’s calling, with the customer record open and ready before picking up the phone— or replying to a text in the dial and text on the go feature.
Business Telephone System and Service with Unlimited Call and Texting
- Private, Secure Enterprise Class Cloud VOIP Phone System
- Cloud Hosting, PBX Software
- Redundant Telecom Services (Phone Lines)
- Keep Your Phones Numbers
- Click to Call Links for Every User
- Unlimited Calling (To the U.S. international calling available)
- Unlimited Conversational SMS Text Messaging for All Users
- Unlimited Auto Attendants, Hunt Groups, Call Queues
- Unlimited Video Calling
- Custom Schedules - Time Based Routing
- Secure Internal Chat and Media Sharing
- Website Live Chat and Facebook Messenger Integration
- 250 Participant Webinars You Can Stream to YouTube Live
- Full Integration with Microsoft Office including Single Sign On
- Integration with Most CRM Packages
- Complete Number Porting, Initial Configuration and Ongoing Management Included for No Additional Cost
- Around-the-Clock Technical Support
- Daily Backup
- Realtime Reporting
- User Training Options Including Live Training Sessions
Call Center Features
Customers expect quick answers and seamless interactions. With Work Phone, your agents know exactly who’s calling and can easily access past interactions, cutting down on the need for transfers and repeated explanations. This builds stronger customer relationships, leading to higher sales, positive reviews, and lasting loyalty. Work Phone’s call center solution provides dynamic call queues, detailed reporting, live wallboards, and CRM integration to streamline interactions.
Beyond calls, Work Phone elevates your call center into a complete contact center. It incorporates live chat, WhatsApp, SMS, and Facebook messaging, letting customers reach you through their preferred channels. With features like skill-based routing, queue strategies, and call-back options, no call is missed, and customer satisfaction remains high. Real-time monitoring and training tools, like Listen In, Whisper, and Barge In, allow for continuous quality control, ensuring high service standards every time.
Key Call Center Features
- Switchboard and wallboard
- Call Center Reporting
- Queue Strategies - Round robin, hunt by threes, and more
- Real-time statistics
- Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs
- CRM API to develop your own CRM integration
- Call Recordings with full text transcription
- Hot Desking
- Create your own call flows
All Features Available to All Users
Why Businesses Choose Us?
Don’t just take our word for it
See how Growth Mode Phone helps real teams connect faster, serve better, and grow stronger.
